For more than 15 years, processing returns is a seamless, everyday activity at Christopher Morgan. Here’s how our proven return process works.
First, we receive the returns from all major mail carriers (Including USPS, FedEx, UPS, etc.)
- Check labels for non-return items
- Label the pallet of items with the date it was received
- Move carton to returns station or staging location
Second, we locate the shipping label or packing slip on the carton
If the packing slip is available:
- Note return date
- Note return ship method
- Note what product was returned and what the state of the product is (For example: Is it in original packaging? Is it opened? Used? Damaged? Etc.)
- Note RMA# (if available)
- If returned via Call Tag, attach the call center Call Tag request paperwork to the existing Return Service Request Form
- Complete initial paperwork
If there is no packing slip is available:
- Fill out Return Service Request Form
- Attach any labels or paperwork available. If there is no paperwork available, be sure any information available about the consignee is noted on the Return Service Request Form (Example- their name, address, zip, etc.)
- If returned via Call Tag, attach call center Call Tag request paperwork to Return Service Request Form
- Complete initial paperwork
Next, look up the customer in WMS by last name or RMA#
In Information section of RMA screen:
- Note return date
- Note return ship method
- Note what product was returned and what the state of the product is (For example: Is it in original packaging? Is it opened? Used? Damaged? Etc.)
Return good product to forward picking location
- Fill out Inventory Adjustment Sheet
- Physically return product to stock
Hold damaged or unusable product for disposition
- Segregate and place like product together on pallet
- Shrink wrap pallet and label with:
- Client Name
- List of Items and quantity on pallet