Returns Processing

For more than 15 years, processing returns is a seamless, everyday activity at Christopher Morgan. Here’s how our proven return process works.

First, we receive the returns from all major mail carriers (Including USPS, FedEx, UPS, etc.)

• Check labels for non-return items 
• Label the pallet of items with the date it was received
• Move carton to returns station or staging location 

Second, we locate the shipping label or packing slip on the carton

If the packing slip is available:

• Note return date
• Note return ship method
• Note what product was returned and what the state of the product is (For example: Is it in original packaging? Is it opened? Used? Damaged? Etc.)
• Note RMA# (if available)
• If returned via Call Tag, attach the call center Call Tag request paperwork to the existing Return Service Request Form
• Complete initial paperwork

If there is no packing slip is available:

• Fill out Return Service Request Form
• Attach any labels or paperwork available. If there is no paperwork available, be sure any information available about the consignee is noted on the Return Service Request Form (Example- their name, address, zip, etc.)
• If returned via Call Tag, attach call center Call Tag request paperwork to Return Service Request Form
• Complete initial paperwork

Next, look up the customer in WMS by last name or RMA#

In Information section of RMA screen:

• Note return date
• Note return ship method
• Note what product was returned and what the state of the product is (For example: Is it in original packaging? Is it opened? Used? Damaged? Etc.)

Return good product to forward picking location

• Fill out Inventory Adjustment Sheet
• Physically return product to stock

Hold damaged or unusable product for disposition

• Segregate and place like product together on pallet
• Shrink wrap pallet and label with:
  • Client Name
  • List of Items and quantity on pallet